QUESTION: What Is My Shopping eCard?
ANSWER: My Shopping eCard is a free, voluntary, online eGfit Card selection program designed to make sure that the eGift Card you get is the eGfit Card you want. At My Shopping eCard, it’s all about choice. Visitors to My Shopping eCard activate their Shopping eCard code, and are presented nine great reward options (Watches, Sunglasses, Electronics, Gadgets & Gizmos, Kitchen, Leather, Jewelry, Sports Fan Gear, and Tools), along with the opportunity to review the key benefits and terms for each retailer. They then choose the Shopping eCard(s) they would prefer, and My Shopping eCard delivers redemption details to them by email.


QUESTION: How Do I Redeem my Shopping eCard ?
ANSWER: We’ve got full instructions on our “How it Works” page.  For further details, feel free to visit our “Program Terms & Conditions ” page as well.


QUESTION: What Kinds Of Shopping Rewards Will I Get To Choose From?
ANSWER: We offer rewards in a variety of categories, including watches, sunglasses, gadgets & gizmos, kitchen, leather, jewelry, sports fan gear, and tools.


QUESTIONThis Is Not What I Expected / What I Was Told I Would Get 
ANSWER: We're sorry to hear that. We work very hard to make this program a great program for everyone who receives a Shopping eCard code, and are committed to making sure you get the full value of your reward. It's important to us that you understand this program, who we are, what we do, and what we are responsible for. My Shopping eCard did not give you the Shopping eCard code you received. And My Shopping eCard did not promise you anything about your reward (i.e. we did not tell you that you would receive a "$100 VISA gift card", or a "$100 WalMart card"). My Shopping eCard does not do any sales. My Shopping eCard never called you.  My Shopping eCard never sold you anything. My Shopping eCard never charged or billed you anything.  My Shopping eCard never promised you any reward.  My Shopping eCard never told you about any amount of money you would receive.  My Shopping eCard is simply an online reward selection program that many businesses use to promote their programs.  Often businesses give My Shopping eCard rewards away with other sales.  Someone from one of those businesses may have called you, may have charged you, and may have told you that you would receive something, but it was not anyone from My Shopping eCard.  So, if you have a complaint or concern that what you thought you were getting is not what you believe you got, then you should direct your contact to the people who gave you Shopping eCard code to begin with. They are responsible for what they said to you. That all said, your reward is a great reward that will help you save money - and we'd be delighted to help you do so.


QUESTION: I Want to Cancel/Stop Billing Me
ANSWER: If you are looking to cancel something, to get a refund, or to inquire about billing, then you are contacting the wrong company. Please remember, My Shopping eCard does not do any sales. My Shopping eCard never called you.  My Shopping eCard never sold you anything. My Shopping eCard never charged or billed you anything.  My Shopping eCard never promised you any reward. My Shopping eCard is simply an online reward selection program that many businesses use to promote their programs.  So, if you are dissatisfied with something you may have purchased, or have a complaint, or want to cancel, or want a refund, then you must contact the people who sold you whatever it is you want to cancel. That is not My Shopping eCard.

QUESTION: I Never Received my Shopping eCard Code
ANSWER: 
My Shopping eCard is simply an online reward redemption platform.  Many businesses use our rewards as part of their sales process to reward their customers.  Those businesses are the ones who call customers, sell things, promise rewards, charge customers, and are responsible to deliver the reward to you.  My Shopping eCard never called you, never sold you anything, never promised you your reward, and never charged you. My Shopping eCard does not give out Shopping eCard codes to customers. We just run the website that accepts the codes and processes your reward selection.  So, if you have have not received your original Shopping eCard code (these codes begin with "SHOPZB"), and feel you should have, please contact the individual or the organization that called you, and follow-up with them to make sure they send you your Shopping eCard code, so that you can redeem it on the Shopping eCard website. (NOTE: If you did receive a Shopping eCard code, and redeemed it on the My Shopping eCard website, and are inquiring about the status of your activation of that code and your activation confirmation email, please read below).


QUESTION
I Have Activated My Shopping eCard Code, But Haven't Received My Activation Confirmation Email Yet.
ANSWER: If you've activated your Shopping eCard code, you should receive an email from My Shopping eCard within 2-3 hours of your activation that will contain your confirmation, and instructions for beginning the Shopping eCard selection process.. That email will come from fulfillment@myshoppingecard.com. Please make sure your email is accepting emails from that address, and that you check your SPAM folder if your activation confirmation email does not arrive within 3 hours after your activation. Or, click here to resend your email.

 

QUESTION: When I Try to Select My Actual Shopping eCard I Keep Going Back to the Starting Page Over and Over. I Cannot Complete the Shopping eCard Selection Process.
ANSWER: If you are attempting to select your Shopping eCard, and keep getting re-directed to the first page, then it is very likely because your browser is not set to accept “third party cookies”, which are required for this process.  This issue may occur with versions of the Safari or Internet Explorer browsers.  If, after you key in your code during the selection process, you are brought make to the start page, then how third party cookies are handled for your browser need to be adjusted. For example, to allow cookies for Internet Explorer 9 and under, please first click tools or the gears icon (this is located in the top right portion of your web browser). After you click that, you will then need to choose "Internet Options". A pop up will appear in the left top area of your browser. It will open in the "General" tab, two tabs over please click "Privacy". In the middle area you will see four buttons, you will next need to click "Advanced" Another smaller pop up will then appear called "Advanced Privacy Settings" Here you will need to be sure you check the box next to "Override automatic cookie handling" then check accept for both First and Third Party cookies, and last check the box for "Always allow session cookies: Once you complete those steps click "OK" in the bottom area of that pop up and then Apply in the bottom right of the initial pop up then "OK". That pop up will now disappear. You will need to close your browser and re-open it, to ensure the changes are in place and then proceed back to the website to complete your selection. Should you wish to revert the settings back after you complete your selection, just follow the above steps again, and un-check the checks that you put in place in the "Advanced Privacy Settings" area and your browser will revert back to how it was with regards to cookie handling.


QUESTION: What Is The Member Experience Like?

ANSWER: Your experience in our program and on our website is our top priority.  We try very hard to make sure our member's experience is a great experience, each and every time.  Our goal is that every customer experience is both satisfying and successful. As such, we've filled the My Shopping eCard website with resources to help you get the most value from your reward. We’ve provided clear instructions and a straight forward, easy to understand activation process, supported by resources to help you understand the program and get the most of out it.  If you’ve got a question or an issue of any kind, we’re glad to answer it.  Just visit our Member Support page for any assistance you may need.


QUESTION: What If My Shopping eCard Code Doesn’t Work?

ANSWER: Most times, if your code is not working it is either because (1) it's being entered in the wrong place (this is the issue about 33% of the time), (2) it's not getting typed correctly (this is the issue about 50% of the time), or (3) because it’s already been activated by the customer (this is the issue about 15% of the time). Only about 2% of the time, is there actually an issue. So, if your code is not working, first, please double check that you're on the right page. You should be activating your code on our Activation Page. Then double check to make sure you're typing in the correct Shopping eCard code. You'll find an example of how the code should look on the Activation Page. If you've checked both of those, and are still receiving an error, then please visit our Member Support page, just make sure you haven't already activated your code, and are seeing the "You've Already Activated This Code" message.

QUESTION: What Makes My Shopping eCard Different?
ANSWER: Five things... 
1. We work hard to make the best Shopping eCards available to you.
2. A user-friendly experience is our top priority.
3. We go out of our way to make sure you have all the information you'll need to make a great choice. 
4. We provide quality, responsive, customer service.
5. We’ve developed our platform to make sure your information is safe.

QUESTION: When Does My Shopping eCard Expire?
ANSWER: Your Shopping eCard code never expires. So feel free to take your time, and use it for just that right purchase, and just the right savings!

QUESTION: Is Your Card Selection Process Compatible with Mobile Devices?
ANSWER: The registration and Shopping eCard selection process is not, at present, fully compatible with the more limited and diverse functionality of the wide variety of mobile devices, and as such, we would request that you please use either a desktop or laptop computer to complete your Shopping eCard redemption and card selection process.